Return & Refund Policy – IRQ Cosmetics At IRQ Cosmetics, customer satisfaction is our priority. While we strive to deliver top-quality, original products, we recognize that there may be cases where a return or exchange is necessary. This policy outlines how such requests are handled. 1. Return & Exchange Window You may request a return or exchange within 4 days of receiving your order, provided that all conditions outlined below are met. 2. Return Eligibility Conditions To be eligible for a return or exchange: The product must be unused The product must be in its original condition The product must be in its sealed, unopened packaging Proof of purchase (order number or invoice) must be provided 3. Non-Returnable Items Due to hygiene and health concerns, medical products and any opened or used items cannot be returned or exchanged, including: Medicinal creams or treatments Serums and skin-related pharmaceuticals Any product that has been opened or handled 4. How to Request a Return To request a return or exchange, please contact us via: Email Our “Contact Us” page WhatsApp (if available) You will be asked to provide: Order number Product name Reason for the return Photos of the item (if applicable) 5. Return Shipping Costs If the return is due to an error by the store (e.g., wrong or damaged product), IRQ Cosmetics will cover all shipping costs. If the return is requested for personal reasons (e.g., change of mind), the customer is responsible for all shipping fees. 6. Refund Processing Time Once the returned product is received and inspected: Refunds will be issued within 7 business days via the original payment method. Alternatively, a replacement product can be shipped, as agreed with the customer.